Job Summary
The role focuses on utilizing analytical processes and automation techniques to enhance operational workflow and facilitate strategic projects. It includes management of system access, addressing escalated issues, upkeeping access profiles and certifications, and collaborating with various business units to generate monthly reports.
Responsibilities
- Analyze intricate data sets to find opportunities for process automation and operational enhancements.
- Oversee system access management and tackle escalated issues effectively.
- Maintain and review access profiles and certifications periodically.
- Work closely with different business groups to ensure seamless cooperation.
- Create and distribute comprehensive monthly reports.
Qualifications
- A minimum of two years of experience in data analysis is required.
- Demonstrated proficiency in using automation tools for operational improvements.
- Experience in cross-functional collaboration and the ability to mentor team members.
- Knowledge of relevant customer service and banking systems is essential.
- Familiarity with software delivery practices and both project and production support.
- Strong communication skills for effective interaction with customers and stakeholders.
JPMorgan Chase & Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
