Westlake, Ohio
Job description
Business Systems Analyst
Direct Hire
5 Days Onsite (Westlake, OH)
$65-80K + Bonus and Benefits Overview
The Business Systems Analyst (BSA) is a highly motivated, self-driven individual who is passionate about achieving goals and is committed to providing a high level of service. Ideally, this individual thrives working in a fast-paced, entrepreneurial environment with a high level of individual ownership and accountability. As technical product SMEs, BSAs are responsible for: serving as a primary liaison between clients/vendors and internal technology teams; researching system issues; documenting technical requirements; updating configurations; and validating deployments.
Duties & Responsibilities
- Serve as product SME internally & externally
- Develop and maintain effective, strong working relationships with new and existing clients
- Communicate effectively & autonomously with clients, including executive level stakeholders, technical resources, and end users
- Support the implementation of project plans in coordination with Project Management
- Perform technical research utilizing systems and data (SQL, stored procedures, etc.) to resolve business issues in the most effective and productive manner
- Transform stakeholder requests and business needs into effective User Stories with appropriate documentation (functional requirements, technical specifications, mapping documents, system designs, etc.) and acceptance criteria
- Manage stakeholder expectations relative to planning & execution by serving as liaison between stakeholders and the Dev Team
- Participate in daily stand-up meetings
- Support DEV & QA throughout the SDLC
- When and where necessary, coordinate development & deployments with corresponding teams
- Perform post-deployment validation
- Identify and implement opportunities for improvement (escalating when necessary)
- Ability to support business travel if necessary
Qualifications
- 5+ years of experience in a Business Systems Analysis role or related role
- Bachelor’s degree in a related field is ideal
- Expertise in business systems analysis, project management, and the software development lifecycle (SDLC)
- Working knowledge of and experience with relational databases (SQL), querying data, and reading code
- Excellent analysis, critical thinking, and organizational skills
- Working knowledge of Microsoft Office suite of products
- Experience performing post-deployment validation
- Excellent written communication skills – documentation, flowcharts, & presentations
- Excellent verbal communication skills – business partners, senior executives, developers, & other cross-functional team members
- Ability to work independently & effectively in a fast-paced, results-oriented environment
- Experience w/ the Agile methodology
- Experience w/ Product Management/Development Tools (Jira, Azure/TFS, etc.)
- Experience w/ DevSecOps & Continuous Delivery/Improvement
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Does require some travel.
Physical Requirements
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
