Job Summary
In this role, you will be responsible for identifying and solving intricate Tier II/III clinical application and workflow challenges within federal healthcare settings. Your expertise will play a crucial part in enhancing operational efficiency and supporting healthcare professionals in delivering optimal patient care.
Responsibilities
- Diagnose and address complex clinical application and workflow issues in Tier II/III settings.
- Manage support cases effectively to ensure timely resolutions.
- Maintain and update workflow documentation to reflect current processes.
- Provide expert assistance during system go-lives and clinical transitions to ensure smooth implementations.
Qualifications
- Minimum of 5 years of professional experience with EHR or clinical applications, particularly in military healthcare settings.
- Active U.S. Government Secret security clearance is required.
- Proficiency in using ServiceNow is essential.
Rackner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
