Carol Stream, Illinois, 60116
Job description
Customer Service Representative
Carol Stream, IL
$20.33/HR
Onsite, (M-F): 8am-4:30pm The Customer Service Representative will provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Customer Service Representative Functions:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customer needs, providing accurate and helpful information or solutions.
- Process orders, returns, and exchanges accurately and efficiently. Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support.
- Maintain customer records and documentation accurately in the system Follow up with customers to ensure resolution of issues and satisfaction with the resolution.
- Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers.
- Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries.
Customer Service Representative Qualifications:
- Proficiency with Microsoft Word
- Experience in an admin/clerical experience
- Prior customer service experience preferred
