West Virginia, 26508
Job description
**Job Title:** Customer Service Representative
The Customer Service Representative will handle public inquiries concerning government services through phone and email communications, ensuring precise documentation within the CRM system. This role involves aiding customers with account access, gathering information from authorized knowledge bases, and forwarding unresolved issues to Tier 2 support for further assistance. Applicants should have a minimum of one year of experience in customer service and hold a high school diploma or equivalent certification. Furthermore, candidates must be U.S. citizens or lawful residents with at least two years of uninterrupted residency in the United States and will need to successfully complete a federal background check.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
