Job Summary
The Director plays a crucial role in overseeing the implementation and ongoing enhancement of disability and absence management programs. Acting as the key liaison for national clients, this position ensures that all processes align with corporate and legal requirements while fostering high standards of operational excellence.
Responsibilities
- Lead the implementation and continuous refinement of disability and absence management initiatives.
- Serve as the main point of contact for national clients regarding disability and absence issues.
- Manage and inspire claim teams to achieve operational excellence.
- Guarantee compliance with corporate standards and relevant legal regulations.
- Provide training and mentoring to team members to promote performance and skill development.
Qualifications
- Bachelor’s degree is required.
- Minimum of eight years of progressive experience in integrated disability and absence management.
- Proven leadership experience in either insurance carriers or third-party administrators.
- Strong expertise in metrics analysis and team building.
Crawford & Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
