E-Billing Supervisor

E-Billing Supervisor
Ohio (remote)
$90,000 – $120,000
 
E-Billing Supervisor Job Summary
An established law firm is seeking an experienced E-Billing Supervisor to oversee daily electronic billing operations, lead the e-billing team, and ensure accurate and timely invoice processing, timekeeper rate management, and new matter setups. This role will manage team workflows, ensure compliance with client billing guidelines, resolve complex billing issues, and identify process improvements while collaborating with attorneys, finance teams, and clients. The ideal candidate will have extensive e-billing experience in a large law firm or similar professional services environment, strong leadership and analytical skills, and a commitment to accuracy and exceptional client service.
 
E-Billing Supervisor Job Responsibilities

• Oversee the day-to-day activities of the e-billing team, including workload distribution, prioritization, performance monitoring, coaching, and professional development.
• Supervise the timely and accurate submission of electronic invoices through client e-billing platforms, ensuring compliance with client-specific billing guidelines and submission requirements.
• Oversee the submission, approval, and maintenance of firm timekeeper rates within client e-billing systems and ensure new matters are opened accurately and promptly.
• Monitor billing workflows and submission processes to identify errors, inconsistencies, and compliance concerns before they affect invoice processing or payment.
• Serve as the primary escalation point for complex e-billing rejections, rate discrepancies, matter setup issues, billing guideline questions, and other electronic billing challenges.
• Maintain a strong understanding of client-specific billing rules, outside counsel guidelines, and electronic invoicing requirements while ensuring the team follows established procedures and communicates changes.
• Oversee approved write-offs through designated workflow portals, ensuring appropriate authorization and documentation are maintained.
• Review new matter reports, accruals, billing status reports, budgets, and other operational reports to monitor progress, identify outstanding items, and ensure timely follow-up.
• Oversee applicable billing appeals, including non-insurance-related appeals, and coordinate with internal stakeholders to resolve disputed or rejected invoices.
• Oversee e-billing vendor invoice submissions for payment, ACH documentation, client document setup requirements, and related administrative processes.
• Evaluate existing workflows and implement improvements to increase efficiency, reduce invoice rejections, strengthen quality control, and standardize billing procedures.
• Collaborate with attorneys, billing attorneys, finance and accounting teams, accounts receivable, and other internal stakeholders to resolve billing issues and support timely invoicing and collections.
• Develop and maintain team procedures, provide training on e-billing systems and client requirements, and promote consistent application of firm policies and best practices.
• Monitor key performance indicators, including invoice submission timeliness, rejection rates, outstanding billing issues, and workflow completion. Communicate trends, risks, and recommendations to the E-Billing Manager.
• Perform other related duties as assigned.

 
E-Billing Supervisor Job Qualifications

• Education: Associate degree in Accounting, Finance, Business Administration, or a related field required; bachelor’s degree preferred. An equivalent combination of relevant education and experience may be considered.
• Professional Experience: Minimum of five years of electronic billing experience, preferably within a large law firm or comparable professional services environment. Prior supervisory, team leadership, or mentoring experience is strongly preferred.
• E-Billing Systems: Extensive knowledge of electronic billing processes, including invoice submissions, timekeeper rate management, new matter setup, client billing guidelines, appeals, and rejection resolution. Experience with multiple law firm e-billing platforms, such as Legal Tracker, CounselLink, and T360, is highly desirable.
• Leadership Skills: Ability to oversee daily operations, establish priorities, allocate workloads, coach team members, and promote accountability in a collaborative, service-oriented environment.
• Technical Proficiency: Strong working knowledge of Microsoft Office, particularly Excel, Word, and Outlook. Experience with Elite or comparable law firm financial management and billing software is highly desirable.
• Analytical and Problem-Solving Abilities: Strong analytical skills and the ability to investigate billing discrepancies, identify root causes, interpret complex billing requirements, and implement effective solutions.
• Accounting Knowledge: General knowledge of accounting principles, billing processes, financial controls, and internal control concepts.
• Communication and Client Service: Excellent written and verbal communication skills, with the ability to work effectively with attorneys, partners, clients, vendors, and employees at all levels while demonstrating professionalism, diplomacy, and responsiveness.
• Organization and Time Management: Excellent organizational skills and the ability to manage multiple priorities, oversee competing workloads, and consistently meet critical deadlines.
• Attention to Detail: Strong commitment to accuracy, documentation, quality control, and adherence to established procedures.
• Process Improvement: Ability to identify operational inefficiencies, recommend practical improvements, and implement procedures that strengthen team performance and service delivery.
• Confidentiality: Ability to exercise sound judgment and discretion when handling confidential financial information, client records, and other sensitive information.