Ridgewood, New Jersey, 07450
Job description
Front Desk Medical Receptionist
Glen Rock, NJ
$23-25/HR
Position Overview
We are seeking a dedicated Front Desk Medical Receptionist to become a part of our thriving Geriatrics practice located in Glen Rock, NJ. This role will be pivotal as the initial point of contact for patients while also assisting with the smooth functioning of front office tasks in a dynamic outpatient medical setting. Candidates with recent experience in a physician office environment, exceptional customer service abilities, and familiarity with Athena EMR will be prioritized.
Key Responsibilities of the Front Desk Medical Receptionist
- Welcome patients and offer superior customer service during the check-in and check-out processes.
- Register patients while ensuring demographic and insurance details are up-to-date.
- Manage scheduling of patient appointments, including rescheduling and confirmations.
- Handle a busy, multi-line phone system, directing calls and taking thorough messages.
- Confirm insurance eligibility and benefits for patients.
- Scan and upload patient documents into the Electronic Medical Record (EMR) system.
- Provide support for front office tasks, such as billing, referrals, and authorization processes as needed.
- Ensure accurate maintenance of patient records, adhering to HIPAA guidelines and confidentiality protocols.
- Work closely with medical providers, clinical staff, and administration to facilitate efficient office operations.
- Adhere to established office protocols, compliance standards, and patient visit procedures.
- Perform additional administrative tasks as directed by the Practice Manager or Supervisor.
Requirements for the Front Desk Medical Receptionist
- A High School Diploma or equivalent is necessary; an Associate’s degree is a plus.
- At least 1 year of recent experience in a physician office or outpatient front desk role (3+ years preferred).
- Competence in patient registration, check-in/check-out processes, appointment scheduling, and overall front office operations.
- Ability to verify insurance and update patient demographic information.
- Experience in a fast-paced outpatient medical setting with a high-volume, multi-line phone system.
- Proficiency with an EMR system is essential; experience with Athena EMR is required and should be highlighted on your resume.
- Strong computer skills are expected; knowledge of Microsoft Outlook, Word, and Excel is preferred.
- Experience with prior authorization, referral coordination, and preferably background in geriatrics/specialty practice; bilingual (English/Spanish) abilities are advantageous.
- Excellent skills in customer service, communication, organization, and multitasking while ensuring HIPAA compliance.
- Candidates must provide an updated resume, availability for interviews, earliest possible start date, and disclose any upcoming time off.
- Documentation proving COVID-19 vaccination (primary series plus a booster) is mandatory.
- Candidates must be committed to fulfilling all compliance, screening, vaccination, and onboarding requirements promptly.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
