Job Summary
This role entails leading the end-user support team by effectively diagnosing and addressing hardware and software challenges through various communication channels, including in-person, remote support, phone, or chat. Additionally, the role involves documenting service incidents, adhering to service-level agreements, and contributing to the continuous improvement of IT processes and documentation.
Responsibilities
- Diagnose and resolve hardware and software issues through in-person, remote, phone, or chat support.
- Document incidents and ensure adherence to service-level agreements.
- Mentor and support first-level technicians.
- Assist with device deployments for new employees and facilitate onboarding and offboarding processes.
- Contribute to the development of IT processes, documentation, and guidance for end-users.
Qualifications
- A bachelor’s degree in Management Information Systems (MIS) or Computer Science, or equivalent professional experience.
- Minimum of four years of experience in IT help desk support.
- Proficient with desktop and server operating systems, Intune, Entra ID, ChatGPT, Microsoft 365, Microsoft Office, and SharePoint.
- Relevant certifications and experience with construction software are highly preferred.
Clark Pacific provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
