Beachwood, Ohio, 44122
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Job description
Job Summary
The IT Service Delivery Coordinator plays a crucial role in overseeing the delivery of IT services to ensure that they meet customer expectations. This position involves managing service requests, coordinating activities between teams, and maintaining a focus on service quality and efficiency.
Responsibilities
- Facilitate the communication between technical teams and customers to ensure smooth service delivery.
- Monitor service requests and ensure timely resolution of issues.
- Collaborate with various departments to improve service processes and procedures.
- Assist in the development and maintenance of service delivery documentation.
- Report on service delivery performance metrics to identify areas for improvement.
- Support IT projects that impact service delivery.
Qualifications
- Proven experience in IT service management or a related field.
- Strong understanding of ITIL practices and service delivery frameworks.
- Excellent communication and interpersonal skills for effective collaboration.
- Ability to analyze data and generate insightful reports.
- Detail-oriented with strong organizational skills.
- Proficiency in relevant software and tools used for service delivery management.
Location
City, State Zip
Work Arrangement
Remote
Hunter International Recruiting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
