Job description
Job Summary
The IT Support & Endpoint Specialist is responsible for providing expert support and management for end-user devices and IT infrastructure. This role requires a strong understanding of technical troubleshooting and endpoint management to ensure optimal functionality and efficiency within the organization.
Responsibilities
- Deliver technical assistance and support for incoming queries related to computer systems, software, and hardware.
- Manage and maintain end-user devices, ensuring proper operation and configuration.
- Troubleshoot various IT issues and provide solutions in a timely manner.
- Assist with the deployment and maintenance of endpoint management tools.
- Document and update support issues and resolutions in the ticketing system.
- Collaborate with IT teams to improve support processes and end-user experiences.
Qualifications
- Proven experience in IT support, particularly with endpoint management.
- Strong problem-solving skills and attention to detail.
- Familiarity with Windows and macOS environments.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Location
City, State Zip
Work Arrangement
Remote
Neuroscience Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
