Job Summary
The IT Support Specialist is an essential role located in Fayetteville, North Carolina, focused on delivering exceptional customer service while being part of the Technology Infrastructure team. This position is responsible for providing technical support for various computer systems, software applications, and network issues, ensuring seamless operations for users and stakeholders.
Responsibilities
- Deliver technical support for computer systems and software applications.
- Assist with mobile device management and troubleshooting.
- Administer user accounts through directory services.
- Manage the installation and configuration of printers.
- Collaborate effectively with team members to resolve IT-related challenges.
Qualifications
- Proven experience in providing technical support in an IT environment.
- Strong understanding of software, networking, and computer systems.
- Excellent customer service and communication skills.
- Relevant IT support certification or an Associate degree in IT or a related field.
- Ability to work onsite and engage with users directly.
Fayetteville's Hometown Utility provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
