Job Summary
The Manager is responsible for driving both strategic and operational leadership within patient access and scheduling services, ensuring these align with the institution’s priorities and emphasize patient-centered care. This position involves overseeing various multidisciplinary teams to enhance appointment scheduling systems, manage contact center functionality, and streamline access workflows, all through informed, data-driven strategies.
Responsibilities
- Lead and manage patient access and scheduling services effectively.
- Ensure strategies align with institutional goals and enhance patient-centered care.
- Oversee teams to optimize appointment scheduling and contact center operations.
- Utilize data analytics to inform decision-making and improve workflows.
- Facilitate collaboration across multidisciplinary teams to improve service delivery.
Qualifications
- A Master’s degree with a minimum of one year of relevant experience, or a Bachelor’s degree with five or more years of pertinent experience.
- Proven expertise in leadership, operations, finance, and methodologies for change management.
- Strong capability in analyzing data to support operational improvements.
Mayo Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
