Job Summary
The Patient Access Team Lead coordinates day-to-day patient access activities, helping the department deliver accurate, timely registration and a smooth patient experience. This role guides staff, supports efficient workflows, and helps address more complex billing and patient service issues.
Responsibilities
- Oversee daily registration operations and support effective patient flow.
- Monitor insurance verification processes to promote accurate and efficient service.
- Provide leadership, guidance, and training to patient access staff.
- Conduct quality assurance oversight and support consistent departmental performance.
- Resolve escalated or complex billing questions and patient concerns.
Qualifications
- High school diploma or equivalent required; an associate degree is preferred.
- At least two years of customer service or healthcare-related experience required.
UnityPoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
