Job description
**Patient Representative Coordinator**
The Patient Representative Coordinator is responsible for overseeing patient engagement, which encompasses welcoming visitors, coordinating appointment schedules, and managing incoming calls with a focus on patient satisfaction. This role also involves maintaining precise medical documentation, addressing inquiries related to insurance and billing, and ensuring adherence to data security and privacy standards. Candidates should have a solid background in a call center or customer service environment, ideally in healthcare. Essential qualifications include familiarity with medical terminology, basic computer proficiency, and a strong understanding of HIPAA regulations, while experience with Epic EMR is advantageous.
Innovista Medical Center Texas LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
