Job Summary
The Technical Customer Manager plans and oversees customer experience programs from initial design through delivery and continuous improvement. The role serves as a trusted technology advisor to a portfolio of customer accounts, helping organizations realize value, expand their use of the platform, and achieve meaningful business outcomes. The manager also supports account growth and ensures projects are executed successfully.
Responsibilities
- Design, deliver, and continually optimize customer experience programs to support business impact and platform adoption.
- Advise customers on technology and guide them toward successful use of the platform.
- Manage a portfolio of accounts, focusing on value realization and opportunities for account growth.
- Coordinate successful project execution across customer-facing programs.
Qualifications
- At least three years of experience working with large, complex organizations on customer-facing programs.
- Bachelor’s degree in a science, technology, engineering, or business-related field.
- Strong technical aptitude and consulting skills.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
