Job Summary
The Senior Support Engineer plays a vital role in managing significant incident responses while executing advanced technical troubleshooting within EDI, API, and SFTP frameworks. This position not only focuses on resolving issues but also emphasizes the mentorship of technical team members and the enhancement of support protocols through the application of automation and data analysis for ongoing operational advancement.
Responsibilities
- Lead the response to critical incidents, ensuring swift resolution and minimal downtime.
- Conduct in-depth troubleshooting within EDI, API, and SFTP environments.
- Mentor and guide technical staff to elevate their skills and performance.
- Implement automation strategies to optimize support processes.
- Utilize data insights to foster continuous improvement in operational practices.
Qualifications
- A minimum of 9 years of relevant experience in EDI technologies and enterprise integrations.
- A bachelor’s degree in a technical discipline or equivalent professional experience.
- Strong understanding of EDI standards and integration protocols.
Cleo (US) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
