West Sacramento, California, 95605
Job description
The Senior Workforce Management Scheduler plays a key role in creating and enhancing workforce schedules to align with projected demand and operational objectives. This position involves partnering with various teams to assess coverage challenges and make necessary modifications to enhance workforce productivity and service outcomes. Applicants should possess a bachelor’s degree or equivalent professional experience, along with a minimum of 3 years in workforce management or contact center operations. Proficiency in Verint scheduling software and Microsoft Excel is essential, accompanied by excellent analytical and communication abilities.
Gainwell Technologies LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
