Job Summary
The Service Manager is responsible for supervising the daily operations of the department. This position involves managing costs, overseeing vendor relations, and ensuring exceptional customer satisfaction. The Service Manager plays a crucial role in leading technician teams and ensuring compliance with safety regulations while also managing departmental budgets and evaluating staff performance.
Responsibilities
- Oversee daily operations within the service department.
- Implement and manage cost control measures.
- Handle vendor management and relationships.
- Ensure high levels of satisfaction among customers.
- Lead technician activities and ensure adherence to safety standards.
- Monitor and manage departmental budgets effectively.
- Evaluate and enhance staff performance through leadership and guidance.
Qualifications
- A high school diploma or GED is required.
- A minimum of 4 years of experience as a technician.
- At least 2 years of supervisory experience is necessary.
- Strong leadership capabilities are essential.
- Technical knowledge of medium and heavy-duty trucks is required.
- Excellent communication skills are mandatory for this role.
Freightliner Northwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
