Austin, Texas, 78729
Job description
**Technical Support Specialist**
Deliver responsive technical assistance for issues related to tablets, connectivity, and accounts through phone and chat interactions. Ensure the accuracy of support tickets and work alongside internal teams to address customer inquiries and enhance the knowledge base documentation. This position requires over 2 years of experience in a technical support or help desk role, along with experience in customer-focused services. Candidates should possess hands-on experience with network troubleshooting, as well as proficiency in Windows, iOS, and remote support tools.
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
