Job Summary
This position requires a dedicated individual to manage phone coverage and facilitate administrative tasks related to case management. The candidate will play a crucial role in maintaining organized complaint files and ensuring accurate updates to tracking databases, while also coordinating communication among different internal departments.
Responsibilities
- Provide phone coverage to assist clients and staff.
- Support case-related administrative functions efficiently.
- Organize and maintain complaint files systematically.
- Update and manage tracking databases to ensure accurate information flow.
- Coordinate communication and information sharing between various internal units.
Qualifications
- High school diploma or equivalent is mandatory.
- A minimum of three years of experience in community work or similar activities is required.
City of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
