Job description
The EMS Customer Service Representative will handle incoming calls for the company, screening and directing them while identifying the appropriate care level for both emergency and specialized transport services. This role involves offering assistance to customers and creating effective resolutions for inquiries related to service. Applicants should demonstrate a professional demeanor over the phone, exhibit strong attention to detail, and have typing skills of at least 35 words per minute. A high school diploma or GED is mandatory, and having a medical background is advantageous.
