Job Summary
The role involves developing and sustaining robust backend systems as well as AI-driven product experiences, allowing agents to access relevant information and perform dependable actions. You will also engage in on-call duties and work closely with cross-functional teams to enhance product effectiveness in response to customer insights.
Responsibilities
- Design and maintain scalable backend infrastructures.
- Create AI-enhanced product functionalities that aid agents in their tasks.
- Participate in on-call support rotations.
- Collaborate with various teams to refine product performance according to user feedback.
Qualifications
- A minimum of 3 years of professional experience in software engineering, specifically in backend systems and distributed applications.
- Strong proficiency in Python programming.
- Practical experience with generative or agentic AI technologies deployed in production settings.
