Job Summary
The Collector II is responsible for overseeing overdue accounts by engaging in negotiation for repayment options and ensuring the overall health of the account portfolio. This role involves managing customer interactions, addressing concerns, and meticulously recording all account-related activities in accordance with company policies.
Responsibilities
- Ensure timely negotiation of repayment plans for delinquent accounts.
- Maintain effective communication with customers to resolve account-related issues.
- Document all interactions and account activities to adhere to organizational standards.
- Monitor the health of assigned accounts and implement collection strategies.
Qualifications
- High school diploma or equivalent is required.
- A minimum of two years of experience in customer-facing roles.
- At least one year of experience in collections or resolving accounts is necessary.
- Familiarity with CRM systems is essential for success in this position.
