Job Summary
The Technology Support Specialist I is responsible for delivering entry-level technical assistance by effectively resolving, prioritizing, and escalating IT service requests concerning various hardware and software systems. This position also plays a role in supporting desktop initiatives, overseeing hardware lifecycle processes, and setting up workstations, all while ensuring precise documentation is maintained within the service desk system.
Responsibilities
- Provide technical support for IT service requests related to hardware and software.
- Assist with desktop projects and hardware lifecycle management.
- Configure and set up workstations for users.
- Maintain accurate records in the service desk system.
Qualifications
- Associate degree in Information Technology or a relevant field; bachelor’s degree is preferred.
- 1-2 years of experience with Apple OS/iOS and Windows operating systems.
- Strong customer service and communication abilities.
