Job Summary
The Application Specialist plays a vital role in assisting both internal and external users by addressing inquiries related to systems and processes across a range of software applications. This support is delivered through various communication methods including email, chat, and phone. In addition to user support, the specialist will engage in software defect tracking, quality assurance testing, and contribute to the deployment of new application solutions.
Responsibilities
- Assist users with system and process-related inquiries through multiple communication channels.
- Engage in the logging of software defects and perform quality assurance testing.
- Participate in the implementation of new software solutions.
Qualifications
- High school diploma or GED is required.
- Experience in providing customer service to both technical and non-technical users.
- Proficient in Microsoft Office applications.
- Able to quickly adapt and learn new business processes within a fast-paced environment.
