Job Summary
The Field Service Engineering Technician plays a crucial role by delivering both on-site and remote technical assistance related to the installation, upkeep, and repair of surgical equipment. This individual serves as a key communication bridge between the organization and its clients, effectively addressing intricate problems that may arise during operations in high-pressure environments such as operating rooms.
Responsibilities
- Provide technical support for surgical devices, both remotely and onsite.
- Conduct installations and maintenance services for medical equipment.
- Troubleshoot and resolve complex technical issues in operating room settings.
- Establish and maintain effective communication between customers and the company.
- Ensure customer satisfaction by addressing inquiries and technical concerns.
Qualifications
- A Bachelor’s degree in Biomedical Engineering or an Associate of Applied Science in a related technical discipline.
- 2 to 4 years of hands-on experience in a similar role.
- A valid driver’s license is mandatory.
- Willingness to travel up to 80% of the time.
