Job Summary
The Patient Access Representative plays a crucial role in the healthcare environment by managing patient registrations, confirming insurance benefits, and processing payments at the time of service. This position also involves addressing patient inquiries, ensuring precise record-keeping, and adhering to HIPAA regulations and departmental quality standards.
Responsibilities
- Register patients and verify their insurance benefits.
- Collect payments at the point of service.
- Respond to patient inquiries and provide assistance.
- Maintain accurate and thorough patient records.
- Ensure compliance with HIPAA and quality standards.
Qualifications
- A high school diploma or an equivalent credential is required.
- Strong communication and customer service abilities are essential.
- Prior experience in medical registration, customer service, or collections is preferred.
- Basic proficiency in computer skills is necessary.
