Job Summary
The Scheduling Specialist is tasked with overseeing the scheduling of patient appointments across various clinics and acts as the main contact for patient questions and concerns. Their duties include maintaining precise records of patient requirements, confirming insurance details, and directing clinical requests to the relevant personnel using the Electronic Medical Record (EMR) system.
Responsibilities
- Oversee patient appointment scheduling across multiple clinic locations.
- Serve as the primary contact for patient inquiries regarding appointments and clinical services.
- Document patient needs accurately for effective care delivery.
- Verify patient insurance information to ensure proper billing and service coverage.
- Route clinical requests to appropriate staff members using EMR systems.
Qualifications
- A high school diploma or GED is required.
- 1 to 3 years of experience in scheduling, healthcare operations, or administration.
- Proficient in using scheduling software and EMR systems.
- Bilingual fluency in English and Spanish is mandatory.
