Job Summary
The A/R Follow-Up Hospital Representative plays a crucial role in managing the accounts receivable process for the healthcare facility. This position focuses on ensuring that all outstanding invoices are addressed in a timely manner, facilitating efficient communication between the hospital and insurance companies, as well as patients. The representative will actively follow up on claims to expedite payment resolution while maintaining high standards of customer service and compliance with relevant guidelines.
Responsibilities
- Engage with insurance providers to follow up on unpaid claims, ensuring timely payments.
- Resolve any discrepancies or issues that arise concerning accounts receivable.
- Document all follow-up activity accurately within the system for tracking and reporting purposes.
- Maintain effective communication with patients regarding their outstanding balances and payment options.
- Work collaboratively with other departments to address billing inquiries and improve processes.
Qualifications
- Previous experience in accounts receivable, preferably in a healthcare setting.
- Strong understanding of claims processing and payer regulations.
- Exceptional communication and interpersonal skills to facilitate effective follow-up.
- Proficient in using billing software and electronic health records.
- Detail-oriented with excellent organizational skills to manage multiple accounts efficiently.
