Job Summary
The role entails offering essential technical assistance to internal team members by managing trouble tickets and addressing issues related to hardware, software, and services. Additionally, the position includes the installation and configuration of new equipment, upkeep of system inventories, and training personnel on various software applications.
Responsibilities
- Manage and resolve trouble tickets for hardware and software issues.
- Install and configure new equipment as needed.
- Maintain accurate records of system inventories.
- Provide training to staff on software applications.
Qualifications
- High school diploma or equivalent required.
- Minimum of one year of experience in operating, maintaining, and configuring PC hardware and software.
- Demonstrated strong customer service skills.
- Familiarity with internet, email, and telecommunications systems.
