Job Summary
This role is pivotal in providing exceptional service to patients, visitors, and staff by managing front desk operations. Key duties include supporting patients during their check-in and registration processes while ensuring accurate updates to demographic and insurance information. The position also involves scheduling appointments, collecting copayments, and answering any related inquiries.
Responsibilities
- Welcome patients, visitors, and employees with a warm and professional demeanor.
- Assist patients through the check-in and registration process efficiently.
- Update and maintain accurate demographic and insurance records.
- Schedule appointments and collect required copayments.
- Tackle any questions or concerns patients might have, ensuring service recovery as needed.
- Coordinate with internal teams to ensure smooth operations.
- Keep waiting and work areas tidy and organized.
Qualifications
- A high school diploma, GED, or equivalent educational background.
- Must be at least 18 years of age and authorized to work in the United States.
- Strong command of English communication and interpersonal skills.
- Basic digital literacy and proficiency in learning new software.
- Attention to detail and reliability are essential qualities for the role.
