Job Summary
The role involves overseeing the banking center’s personnel and operations while focusing on boosting sales and business growth. It is essential to provide an excellent client experience and achieve financial objectives. The position requires ensuring operations are secure, ethical, and compliant, along with coaching staff, advocating for digital banking adoption, and preparing the center for audits and evaluations.
Responsibilities
- Supervise and lead banking center staff and manage daily operations.
- Drive sales efforts and business development initiatives.
- Enhance the customer experience to meet financial targets.
- Maintain adherence to security, ethics, and compliance standards.
- Coach and mentor associates to improve performance.
- Support the integration and use of digital banking services.
- Ensure readiness for audits and compliance reviews.
Qualifications
- High school diploma, GED, or equivalent; a bachelor’s degree is preferred.
- Minimum of one year of experience in a banking center setting.
- At least one year of supervisory experience is required.
- Experience in sales or networking is beneficial.
- Strong communication skills and coaching competency.
- Familiarity with retail banking products is necessary.
- Proficiency in common software applications.
- Ability to obtain NMLS registration and willingness to travel locally up to 20%.
