Job Summary
The role focuses on delivering courteous and precise customer service, which includes managing deposits and intricate teller transactions, providing support for account maintenance, and addressing customer concerns. The position entails identifying customer requirements, guiding them to suitable banking partners, initiating sales calls, achieving referral objectives, and adhering to branch security, risk management, and compliance protocols.
Responsibilities
- Deliver exceptional customer service through effective processing of deposits and teller transactions.
- Assist customers with account maintenance and resolve issues efficiently.
- Identify customer needs and connect them with appropriate banking solutions.
- Engage in sales activities and meet established referral targets.
- Maintain compliance with branch security and risk procedures.
Qualifications
- A high school diploma or GED is required.
- At least one year of relevant customer service experience.
- Reliable transportation is essential for travel to meetings or other branches.
- Strong communication and computer skills are necessary.
- Attention to detail and the capability to stand for extended periods is required.
- Ability to lift items weighing up to 25 pounds.
