Job Summary
The Infrastructure Specialist plays a pivotal role in the installation, upkeep, and configuration of both hardware and software. This position involves delivering Tier II-III technical support to end users and includes the management of user accounts as well as the safeguarding of system security. Additionally, the specialist supports various technology frameworks unique to the agency.
Responsibilities
- Install, maintain, and configure hardware and software systems.
- Provide Tier II-III technical support to users for troubleshooting and resolving issues.
- Manage user accounts and ensure appropriate access controls are in place.
- Implement measures to maintain system security against potential threats.
- Support and maintain agency-specific technology systems.
Qualifications
- Minimum of 12 to 36 months of experience in a specific technology area, contingent upon educational qualifications.
- A degree in computer science or information systems may be accepted to offset part of the required experience.
