Job description
Job Summary
The Desktop Support Specialist I plays an essential role in providing technical assistance and support for computer systems and end-users. This position is primarily focused on troubleshooting issues, ensuring efficient system operations, and enhancing user experience within the organization.
Responsibilities
- Assist users with technical issues related to desktop hardware and software.
- Perform diagnosis and resolution of issues for operating systems and applications.
- Manage the setup, configuration, and ongoing maintenance of desktop systems.
- Support the deployment of software updates and security patches.
- Document support interactions and maintain detailed records of service requests.
Qualifications
- High school diploma or equivalent; Associate’s degree or higher in a relevant field preferred.
- Familiarity with Windows and Mac OS environments.
- Experience with common office applications and hardware troubleshooting.
- Strong communication skills and a commitment to excellent customer service.
- Ability to work independently and as part of a team.
Location
City, State Zip
Work Arrangement
On-site
