Job Summary
This position is centered around delivering inbound telephonic support to both patients and healthcare professionals, facilitating the coordination of medication refills, and handling various inquiries. Additionally, it encompasses managing tasks associated with insurance, such as addressing rejected claims and processing prior authorizations.
Responsibilities
- Provide inbound phone support to patients and healthcare providers.
- Coordinate medication refills and resolve inquiries effectively.
- Handle insurance-related tasks, including the resolution of rejected claims.
- Process prior authorizations as necessary.
Qualifications
- Minimum of one year of experience as a pharmacy technician.
- High school diploma or its equivalent.
- Proficient in medical terminology.
- Strong skills in customer service.
- Valid state licensure or certification is mandatory.
