Job Summary
The Financial Counselor serves as a key advocate for patients by conducting thorough investigations into insurance coverage, securing essential authorizations, and informing patients about their financial obligations. This role is critical in maintaining precise insurance records and rectifying any inconsistencies to facilitate accurate billing for medical services.
Responsibilities
- Act as a liaison between patients and insurance providers to clarify coverage and benefits.
- Collect and process necessary authorizations for treatments and services.
- Educate patients regarding their financial responsibilities and any potential out-of-pocket costs.
- Ensure the insurance data is kept up to date and accurate.
- Identify and resolve discrepancies related to insurance to support seamless billing operations.
Qualifications
- High school diploma or equivalent is required.
- Strong interpersonal and communication abilities are essential.
- 2-4 years of experience in healthcare customer service and insurance handling is preferred.
- Familiarity with the Epic system is considered a valuable asset.
