Job Summary
The New Patient Navigator plays a crucial role as the main liaison for new patients, assisting them in navigating their treatment options, understanding financial responsibilities, and facilitating the referral process. This position is essential in ensuring a smooth onboarding experience for patients.
Responsibilities
- Act as the primary contact for new patients throughout their initial interaction.
- Guide patients through their treatment plans and clarify associated financial implications.
- Help in onboarding patients by managing their scheduling efficiently.
- Coordinate with the front desk to prepare all necessary documentation and paperwork.
- Verify patients’ insurance benefits and explain coverage details.
Qualifications
- A minimum of an associate degree or a high school diploma accompanied by extensive experience in a medical or dental office setting.
- At least 2 years of experience in patient coordination, including insurance verification and billing processes.
- Proficiency with Microsoft Office applications and electronic medical record (EMR) systems.
