Job Summary
The technician’s primary role involves the design, deployment, and support of network infrastructure, cloud solutions, and data backup systems tailored for clients. This position holds a critical responsibility in ensuring effective communication with clients concerning the progress of incidents and managing support tickets efficiently.
Responsibilities
- Design and implement network and cloud infrastructures as well as backup systems for clients.
- Manage and resolve support tickets to ensure timely incident resolution.
- Maintain comprehensive documentation of systems and processes.
- Communicate effectively with clients regarding incident statuses and updates.
- Track time and document activities accurately in PSA systems.
Qualifications
- Proficiency in Microsoft and Google business applications.
- Experience with virtualization technologies.
- Strong understanding of network security practices.
- Ability to work both independently and collaboratively within a team environment.
