Job Summary
The primary objective of this role is to lead a dedicated team in implementing a cohesive enterprise IT support model. This includes delivering technical expertise and effective communication to the Sponsor while enhancing web-based applications, systems, and services. The role will involve the development and upkeep of AWS environments and enterprise software, in addition to overseeing support and accreditation processes, and generating essential IT documentation and operational workflows.
Responsibilities
- Provide leadership in the delivery of an integrated enterprise IT support model.
- Offer technical guidance and maintain communication with the Sponsor.
- Modernize and enhance web-based applications, systems, and services.
- Develop and sustain AWS environments and enterprise software solutions.
- Supervise support and accreditation processes.
- Create comprehensive IT documentation and operational workflows.
Qualifications
- Active security clearance with an appropriate polygraph.
- Proven experience in technical team leadership.
- Proficiency in Java development and cloud technologies, specifically AWS.
- Familiarity with ServiceNow and managing the full accreditation lifecycle.
- Experience in managing Tier 1–3 support and maintaining enterprise software.
- History of producing IT documentation and operational workflows.
- Desirable experience with Sponsor organizations, learning applications, and networking technologies.
Avalore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
