**Job Title: Technical Support Specialist**
Deliver primary technical assistance for hardware, software, and network-related concerns through various communication methods. Record all engagements within a ticketing system and refer intricate issues to specialized teams. A high school diploma or its equivalent is necessary, although a degree in Information Technology or Computer Science is preferred. Applicants should have solid troubleshooting abilities and be adept at clarifying technical information to users without a technical background.
