Job Summary
The Cloud Support Engineer plays a vital role in maintaining the performance and reliability of a 24×7 Microsoft Azure infrastructure. This position focuses on identifying, resolving, and escalating system issues to ensure continuous availability and optimal functioning of the platform.
Responsibilities
- Diagnose and resolve system-related issues in a timely manner.
- Respond to incident tickets efficiently to maintain high service levels.
- Review system logs to monitor performance and identify potential problems.
- Document resolution steps to facilitate knowledge sharing and future reference.
- Escalate issues as needed to ensure quick recovery and service continuity.
Qualifications
- A minimum of 2 years of experience in operational roles, with at least 1 year in system administration support.
- A Bachelor of Science degree is preferred for candidates.
- Must possess a TS clearance and have undergone an FBI CJIS investigation.
