Job Summary
This position focuses on providing first-level customer support by addressing initial inquiries, conducting essential connectivity verifications, and accurately recording troubleshooting processes. Additionally, you will support seasoned engineers by following up on incidents and aiding in the creation of knowledge-base articles.
Responsibilities
- Manage initial customer support requests and provide timely assistance.
- Conduct basic checks to verify connectivity issues.
- Document and maintain records of troubleshooting steps taken.
- Collaborate with experienced engineers in incident resolution follow-up.
- Contribute to the development of knowledge-base articles to enhance support resources.
Qualifications
- A bachelor’s degree in a relevant discipline, such as Computer Science or Engineering.
- Foundational understanding of networking concepts, particularly TCP/IP, DNS, and Linux.
- Strong communication abilities and a proactive approach to learning.
- A commitment to adhering to established support protocols.
Zenlayer, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
