Atlanta, Georgia, 30339
Job description
Job Summary
The Associate Member Advisor serves a crucial role in managing client relationships, providing exceptional service and guidance to ensure member satisfaction and retention. This position requires building strong connections with members, understanding their needs, and delivering tailored solutions to enhance their experience.
Responsibilities
- Act as the primary point of contact for members, addressing inquiries and resolving issues promptly.
- Develop and maintain strong relationships with existing members to ensure loyalty and satisfaction.
- Identify opportunities for account growth and collaborate with members to meet their evolving needs.
- Provide guidance on products and services, ensuring members are fully informed about options available to them.
- Conduct regular check-ins and feedback sessions with members to gauge satisfaction and areas for improvement.
Qualifications
- Bachelor’s degree in a relevant field or equivalent experience.
- Strong interpersonal and communication skills, with an ability to build rapport with diverse members.
- Proven experience in account management or customer service, ideally in a membership-oriented environment.
- Excellent problem-solving abilities and a proactive approach to client concerns.
- Familiarity with CRM tools and a commitment to leveraging data to enhance member relations.
Location
City, State Zip
Work Arrangement
Remote
Procure Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
