Costa Mesa, California, 92626
Job description
**Job Title: Call Center Supervisor**
The Call Center Supervisor is tasked with overseeing the daily functions of the call center, monitoring the performance of team members, and leading project initiatives aimed at delivering exceptional service and productivity for members. This role involves mentoring staff, addressing escalated service inquiries, and ensuring adherence to corporate policies as well as labor regulations. Ideal candidates should hold a bachelor’s degree and have 4-6 years of relevant experience in call center customer service or claims processing. Essential skills needed for this position include effective leadership, strong communication abilities, and proficiency in call center management software and Microsoft Office applications.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
