**Job Title: Call Center Supervisor**
The Call Center Supervisor is tasked with overseeing the daily functions of the call center, monitoring the performance of team members, and leading project initiatives aimed at delivering exceptional service and productivity for members. This role involves mentoring staff, addressing escalated service inquiries, and ensuring adherence to corporate policies as well as labor regulations. Ideal candidates should hold a bachelor’s degree and have 4-6 years of relevant experience in call center customer service or claims processing. Essential skills needed for this position include effective leadership, strong communication abilities, and proficiency in call center management software and Microsoft Office applications.
AAA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
