Palo Alto, California, 94303
Job description
**Job Title: Contact Center Specialist**
The Contact Center Specialist provides support to members regarding banking questions through various channels, including phone, chat, and messaging, while also executing teller responsibilities and resolving account issues. This position entails recognizing opportunities for cross-selling and maintaining exceptional member satisfaction. Applicants should have a minimum of 2 years of relevant experience in a contact center and banking environment, along with a high school diploma or equivalent qualification. Essential skills for this role include excellent communication abilities, the capacity to work independently, and familiarity with contact center procedures and financial regulations.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
