Job description
**Job Title: Contact Center Specialist**
The Contact Center Specialist is responsible for handling incoming patient communications, coordinating appointment schedules, and keeping precise records in the Athena EMR system. This role also involves assisting clinical personnel by directing inquiries, managing medical records, and upholding HIPAA compliance. Applicants should possess a high school diploma or equivalent and have prior experience in a medical office or healthcare environment. Familiarity with EMR systems and excellent communication skills are essential, with bilingual proficiency in English and Spanish highly desirable.
EXPRESS PAIN AND URGENT CARE PLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
