Strongsville, Ohio, 44212
Job description
Customer Service Representative
Strongsville, OH
50-60K This position serves as the frontline communication with our customers. Customer Service Representatives are responsible for entering customer orders into our ERP system, coordinating with plant personnel to make sure product is ready when needed ensuring on time shipment and coordinating with customers and freight carriers to ensure on time delivery by land, air or sea. Customer Service Representative Responsibilities
- Receive, confirm and process all orders (domestic and international) for given territory accurately and timely.
- Communicate professionally with customers, prospective customers, and internal departments regarding status of orders.
- Obtain freight quotes and arrange cost effective shipments.
- Prepare and distribute paperwork to customers, internal departments and carriers including proformas, sales orders, pick tickets, schedule B’s, packing slips, bill of lading, commercial invoices, and any other required documentation per customer requests and hazardous regulations.
- Coordinate sample requests with shipping, sales, and the customer.
- Maintain accurate pricing information in ERP system and customer files.
- Prepare ad-hoc sales reports as requested by customers and other departments
- Assist in data entry for ERP system set up.
- Answer phones and other duties as assigned.
- Customer service
- Communication skills
- Flexibility and adaptability
- Works well in a team
- Quality of work
- Ability to multitask
Customer Service Representative Requirements
- High School Diploma or equivalent is required; Bachelor’s degree is preferred.
- 2 to 5 years general customer service experience is required. Customer Service in manufacturing setting is preferred.
- Current DOT certification or ability to obtain certification within 90 days of hire is required.
- Current IMDG and IATA certifications or ability to obtain certification within 12-18 months of hire is required.
- Proficiency in MS Office [Outlook, Excel, Word] and Adobe or similar software is required.
- Experience with Datacor/Chempax is preferred.
- Ability to use computer, copiers, fax machine and scanner is required.
