Field Service Technician

Job description

Field Service Technician
East Atlanta, GA
$50-57/HR
A Field Service Technician is responsible for providing Bayer customers with on-site equipment service for the portfolio of Bayer Radiology equipment including: preventive maintenance, emergency service and installation support service. The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Bayer Radiology business objectives. Willingness to acquire and use sales skills. Field Service Technician Responsibilities:

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer procedures and documentation.
• Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.
• Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations
• Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment.
• Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.
• Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.
• Complete work orders accurately to ensure customer billing aligns with company policies.
• Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.
• Ensure all proprietary information is safe guarded from non-Bayer personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

Field Service Technician Qualifications:

• Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline preferred
• OR candidates with equivalent military training in areas such as electronics, aviation, IT, or computer science with 2 years of applicable experience
• OR high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience.
• Ability to travel within assigned territory (up to 70%) locally and regionally (including some overnight and extended time periods depending on territory assignment and training requirements)
• Must hold a current, valid, and unrestricted driver’s license.
• Prior work experience in hospital setting and/or in a customer facing service role is highly preferred
• Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
• Strong verbal and written competencies
• Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Physical requirements: able to lift and/or push over 50 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.